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Shipping Policy

At Onlybserys, we are dedicated to providing our customers with a seamless and efficient shopping experience. Our shipping policy is designed to ensure that your orders are processed, packaged, and delivered to you in a timely and safe manner. Below, you will find all the information you need regarding our shipping procedures, delivery options, and other related details.

Order Processing Time

Once your order has been placed and payment has been successfully processed, our team works promptly to get your items ready for shipment. Orders are typically processed within 1 to 2 business days. Please note that orders placed on weekends or public holidays may take an additional day to process.

You will receive an email notification once your order has been shipped, including tracking information (if available). We strive to ensure that all orders are dispatched as quickly as possible; however, there may be occasional delays due to high demand or shipping carrier issues.

Shipping Methods and Delivery Time

We offer a range of shipping methods to meet the varying needs of our customers. Shipping times depend on the selected method, your location, and the carrier.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address, the size and weight of your order, and the shipping method you select. We aim to offer the most competitive and affordable shipping rates available while ensuring the safe and timely delivery of your products.

If you qualify for free shipping, the cost of shipping will be deducted from your total during checkout. If your order does not meet the threshold for free shipping, shipping fees will be displayed on the checkout page before you complete your purchase.

Shipping Restrictions

At this time, we only offer shipping within the United States. Unfortunately, we do not ship internationally, including to U.S. territories or military addresses (APO/FPO).

We are continuously working to expand our shipping options and hope to offer international delivery in the future. If you have any questions regarding our shipping restrictions, feel free to reach out to our customer service team for more information.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your order through the carrier’s website. Shipping carriers such as USPS, UPS, or FedEx provide tracking services that allow you to follow your package’s journey.

Please note that it may take up to 24 hours for tracking information to update on the carrier’s website after the shipment has left our warehouse.

Undeliverable Packages

In the event that your package is returned to us due to an undeliverable address, we will contact you to resolve the issue. If your package is returned to us and you wish to have it re-shipped, we will ask you to confirm your shipping information and cover any additional shipping costs. If you prefer to cancel the order, we will issue a refund according to our Refund and Returns Policy.

Delayed Shipments

We make every effort to ensure that all orders arrive on time, but occasionally, shipping delays can occur due to factors beyond our control. These factors may include severe weather, carrier delays, or other logistical issues.

If your order has been delayed, we recommend checking the tracking information for updates. If the package is still not delivered after a significant period, please contact us, and we will work with the carrier to resolve the issue. In the case of lost or significantly delayed packages, we will assist you with filing a claim or issuing a refund, depending on the circumstances.

Damaged or Missing Items

We take great care in packaging and preparing your items for shipment to ensure they arrive safely. However, if your order arrives damaged or an item is missing, please contact us as soon as possible at info@onlybserys.shop. We will resolve the issue promptly by either sending a replacement item or issuing a refund.

To assist us in processing your claim, please provide photos of the damaged items and packaging, as well as any relevant order details.

Change of Shipping Address

If you need to change the shipping address after placing an order, please contact us immediately at info@onlybserys.shop. We will do our best to accommodate the change before the order is shipped. Once the order has been dispatched, we are unable to modify the shipping address.

Packaging and Gift Wrapping

All orders are carefully packaged to ensure that the items arrive in perfect condition. Unfortunately, we do not currently offer gift wrapping services, but we make sure that all items are packed securely.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer service team. We are happy to assist you and provide any additional information you may need regarding shipping methods, costs, or delivery times.

Thank you for choosing Onlybserys for your shopping needs. We are committed to providing you with the best shopping experience, from easy ordering to quick and reliable delivery. We look forward to serving you again soon!

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